These terms cover website, phone, email and WhatsApp enquiries for local rentals, airport transfers, outstation cabs, tour transport and group vehicles. The written quotation or booking message for a particular journey may add trip-specific terms.
Enquiries and booking acceptance
Sending an enquiry does not reserve a vehicle. A booking is accepted when Shree Raksha Travels communicates acceptance of the trip details and any stated advance or other booking requirement is completed. Keep the final written summary of the vehicle category, route, date, pickup time, fare and included items.
Accurate trip information
The customer should provide accurate pickup and drop addresses, travel dates, contact numbers, passenger count, luggage, flight or train information and any mobility or access needs. A material change can require a different vehicle, schedule or price. One person should be nominated as the primary contact for a group booking.
Vehicle categories and seating
Website images illustrate a vehicle category. The quotation identifies the category requested for the journey. Seating comfort and luggage space depend on the actual passenger and bag load. Passengers must not exceed the lawful capacity of the vehicle, and luggage must be carried safely without blocking exits or aisles.
Routes, kilometres and travel time
Quotations are based on the described route, trip duration, pickup sequence and stops. Extra locations, waiting, kilometres, hours or nights requested during travel may change the amount payable. Travel-time estimates are not guarantees because traffic, weather, road works, forest controls, events and other conditions can affect the journey.
Fares and payment
The applicable quotation should state the transport fare and whether fuel, driver allowance, tolls, parking, interstate taxes, permits or night charges are included or payable separately. Any advance amount, balance due date and accepted payment method will be communicated with the booking. Customers should use only payment details supplied through an authorised Shree Raksha Travels contact.
Changes, cancellations and refunds
Tell us as early as possible if the date, route or passenger plan changes. Cancellation and refund treatment depends on the trip, notice given, vehicle arrangements already made and any non-refundable third-party cost. The cancellation terms stated with the quotation or booking communication apply to that journey.
Airport, railway and timed pickups
The customer should share the correct flight or train number and keep a working phone available. Arrival, baggage, terminal or platform changes should be communicated promptly. For departures and fixed events, the pickup time should include an appropriate buffer; Shree Raksha Travels cannot control airline, railway, traffic or security delays.
Tour itineraries and attractions
Published itineraries describe a practical travel sequence. Attraction entry, accommodation, meals, guides, safaris, boating and special local transport are separate unless the quotation lists them. The customer is responsible for personal tickets and documents. Weather, closures, queues, government instructions or safety conditions may require a route or stop to change.
Passenger conduct and safety
Passengers must follow applicable law and reasonable driver safety instructions, use seat belts where provided, supervise children, avoid distracting the driver and keep the vehicle free from prohibited items. Smoking, unlawful activity and behaviour that risks the driver, vehicle or other road users are not permitted.
Damage, belongings and cleaning
Customers are responsible for deliberate or negligent damage caused by their group and for unusual cleaning required after misuse. Keep valuables and travel documents with you; check the vehicle after every drop. Report a forgotten item quickly so a reasonable recovery attempt can be made.
Events beyond reasonable control
Travel may be delayed, changed or prevented by severe weather, accidents, road closures, government action, public events, strikes, mechanical emergencies or other circumstances beyond reasonable control. The immediate priority in such circumstances is passenger safety and a practical alternative where one is available.
Website information and third-party links
Destination information is provided for trip planning and can change. Current entry rules, tickets, permits and opening information should be checked with the responsible attraction or authority. External links are provided for convenience and remain subject to the external provider’s terms.
Contact
Questions about these terms can be sent to shreerakshatravels@gmail.com or discussed by calling +91 98801 53789. Shree Raksha Travels is located at Alanahalli, Near Old Nirmala Hospital, Behind Hotel Mysore Palace, Mysore – 570028, Karnataka, India.