This policy applies to information shared through this website, phone calls, email and WhatsApp conversations with Shree Raksha Travels. It explains what we receive, why we use it and how you can contact us about it.
Information you may share
When you request a quotation or discuss a journey, you may provide your name, mobile number, email address, pickup and drop locations, travel dates, passenger count, luggage, preferred vehicle, itinerary and other trip notes. Airport enquiries may include flight information. Group bookings may include coordinator contacts and passenger or pickup lists.
Please avoid sending government identification numbers, payment-card details, health records or other sensitive personal information through the general enquiry form or WhatsApp unless it is specifically required and an appropriate method has been agreed.
How we use enquiry information
We use the information to understand the requested journey, recommend a route or vehicle category, prepare and discuss a quotation, coordinate pickup, communicate changes and support the travel service. Contact details may also be used to follow up on the enquiry or respond to a question you asked.
We do not sell enquiry information. We do not use your trip details for unrelated advertising lists without a separate lawful basis or permission.
WhatsApp, email, maps and external services
When you choose a WhatsApp, phone, email or Google Maps link, you use a service operated by another provider. That provider may process information under its own privacy terms. The website may also rely on hosting, security and communication services needed to deliver pages and messages.
Cookies and technical information
The website may receive basic technical records such as IP address, browser type, device information, requested page and time of access through hosting and security systems. If analytics or marketing cookies are introduced, the site should provide the related choice and update this policy to explain their purpose.
Sharing information for the journey
Trip information may be shared with the driver, vehicle provider or operational partner involved in responding to or delivering the requested service. Only the details reasonably needed for coordination—such as passenger contact, pickup, route, timing and luggage—should be shared for that purpose. Information may also be disclosed when required by law or necessary to protect people, property or legal rights.
How long information is kept
Enquiry and booking information is kept only for as long as reasonably needed to respond, provide the service, maintain business or tax records, resolve a dispute and meet legal obligations. Retention can vary according to whether an enquiry becomes a completed booking.
Your choices and requests
You may ask what personal information we hold about your enquiry, request a correction, withdraw a consent where processing relies on consent, or request deletion when continued retention is not required for a legal or business purpose. We may need to verify that the request comes from the relevant person.
Children’s information
A parent, guardian or responsible group coordinator should provide information needed for a child’s travel. Children should not independently submit detailed personal information through the website.
Information security
Reasonable organisational and technical steps are used to protect information from unauthorised access, alteration or disclosure. No internet, email or messaging method can provide an absolute security guarantee, so share only the information necessary for the journey.
Policy updates
This policy may be updated when the website, communication tools or legal requirements change. The effective date at the top of the page identifies the current version.
Contact about privacy
Email shreerakshatravels@gmail.com, call +91 98801 53789, or write to Alanahalli, Near Old Nirmala Hospital, Behind Hotel Mysore Palace, Mysore – 570028, Karnataka, India with a privacy question or request.